SHIPPING
Online orders generally ship within 5 business days. We ship through several different courier companies depending on your market and the size and weight of the product.
After you have made your purchase, Push Pedal Pull will verify all orders via email or phone to confirm your selections and answer any further questions. Any exceptions or backorders will be communicated to the customer within 48 hours.
Shipping does not include assistance unloading the product from the freight truck or moving the product inside. Inside-delivery and final assembly are not included. These services may be available in certain markets.
Additional shipping charges will apply to residents outside of the 48 contiguous states. In rare situations, some areas may be considered undeliverable or have additional shipping charges. This includes but is not limited to islands requiring ferry service or remote areas. For orders that are over 150lbs, generally, including most fitness equipment, the delivery address must be accessible by a semi-trailer truck. For this type of delivery, we recommend that you purchase a liftgate service when the freight company contacts you regarding your ship date. The freight company will quote their lift gate service price and make payment arrangements directly with you.
Any fees incurred due to the re-delivery of equipment charged by the freight company due to missing a scheduled delivery appointment will be the customer's responsibility.
Upon receipt of your order, please inspect your shipment carefully. If you notice considerable damage to the box or contents, please refuse the item, and the freight company will return the products to us. If you notice slight damage or missing items, please have the driver note this on the freight bill. This will make it much easier to make a freight claim if you notice any “concealed damage” after signing for the item.
If you do find any damage or missing items, please contact us immediately, and we will work to rectify the situation.
RETURN POLICY
We want our customers to be fully satisfied with their purchase from Push Pedal Pull. Our goal is to make an exchange or refund as fair and easy as possible.
Returns are accepted within 30 days from the date of purchase. The item must be returned in its original packaging and with all owner manuals, parts, and accessories. For online orders, the customer will be responsible for the shipping charges for the return of the product.
Returned items are refunded at the original purchase price, plus applicable sales tax, in the original payment method. Customers who paid by cash will be refunded by a company check from Corporate Headquarters within 14 days. Unfortunately, we cannot refund the original delivery & set up charges. If you are not able to bring the product back to the store of the original purchase, there may be an additional pick-up fee.
All sales are considered final on the following items, which are not returnable: Clearance items, discontinued items, pre-owned products. Accessories must be returned in their unopened, original packaging to receive a full refund.
Purchases may be returned within 30 days of delivery subject to the following:
If the item or items require our trucks for pick up, an additional charge may apply.
Online Return Policy
Online shipped orders will need to be shipped back at your expense in the original packaging or original condition.
Original delivery, assembly, freight, and shipping charges are not refundable. Returned items will be refunded after inspection upon our receipt of the product. If there are any scratches, dents, or other damage, there will be a 20% restocking fee added to the refund. When the product passes inspection and is in original condition, the full purchase price, plus applicable sales tax, will be refunded in the original method of payment. Customers paid by cash will be refunded by a company check from our corporate office within 14 days.
If you want to exchange for a different item, you will need to return the original item and place a new order.
Special order items are not refundable.